This Privacy Policy explains what personal data zk22 collects from players, how that data is used, who it may be shared with, how long it is retained, and what rights you have in relation to your personal information. zk22 is committed to handling your data with transparency and in accordance with applicable data protection standards.
Before reading the full policy, these six commitments summarise how zk22 approaches your personal data and why you can trust us with it.
zk22 only collects the personal data that is strictly necessary for account registration, identity verification, payment processing, and compliance with our international licensing obligations. We do not collect data for its own sake.
All personal data held by zk22 is stored on encrypted servers protected by industry-standard security controls. Data in transit between your device and the zk22 platform is protected by SSL/TLS encryption at all times.
zk22 does not sell your personal data to third parties. Data is only shared with carefully selected service providers, payment processors, and regulatory bodies where required by law or necessary for platform operation.
As a zk22 player, you have the right to access, correct, and request deletion of your personal data. You also have the right to restrict or object to certain types of processing. zk22 responds to all valid data rights requests promptly.
Personal data is not held indefinitely. zk22 applies documented retention schedules to all data categories. Data is deleted or anonymised once the retention period expires and there is no longer a lawful basis for keeping it.
When this Privacy Policy is updated in a material way, zk22 will notify registered players via the platform or by email before the changes take effect. You will always know what has changed and why.
As a registered zk22 player, you hold specific rights over your personal data. Here is a plain-language summary of each right and what it means in practice.
You can request a copy of all personal data zk22 holds about you. We will provide this in a structured, readable format within 30 days of a valid request.
If any personal data zk22 holds about you is inaccurate or incomplete, you can request a correction at any time via your account settings or through the support team.
You may request deletion of your personal data where zk22 no longer has a lawful basis for retaining it. This right is subject to legal retention obligations under our licence.
You can ask zk22 to pause processing of your data in certain circumstances, such as while you contest its accuracy or while a complaint is being investigated.
Where technically feasible and legally applicable, you may request your personal data in a portable format so that it can be transferred to another service provider.
You have the right to object to zk22 processing your data for direct marketing purposes. You may also object to processing based on legitimate interests where your personal circumstances justify it.
Important Notice: By registering a zk22 account or using any part of the zk22 platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree, please do not use the zk22 platform.
1.1 zk22 ("we", "us", "our", "the Platform") is an internationally licensed online gaming platform operating under a valid gaming licence. zk22 provides sports betting, live casino, slot games, and instant games to registered players in Pakistan and other eligible jurisdictions.
1.2 For the purposes of this Privacy Policy, zk22 is the data controller — meaning we determine the purposes and means of processing the personal data we collect from you.
1.3 If you have any questions about how your data is handled, you may contact our support team at any time. Contact details are provided in Section 15 of this Policy.
2.1 zk22 collects the following categories of personal data from registered players and platform visitors:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, CNIC or passport number | Account registration, age and identity verification |
| Contact Data | Email address, phone number, city (e.g. Karachi, Lahore, Islamabad) | Account communications, support, notifications |
| Financial Data | Payment method type (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), transaction history, PKR balances | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, operating system, session tokens | Platform security, fraud detection, session management |
| Usage Data | Pages visited, games played, betting history, session duration, click data | Platform improvement, responsible gaming monitoring |
| Verification Documents | Copies of CNIC, utility bills, bank statements submitted for KYC | Regulatory compliance, identity verification |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Support quality, dispute resolution, training |
2.2 zk22 does not knowingly collect special category data (such as health data, political opinions, or biometric data) unless specifically required by our responsible gaming obligations — for example, where a player discloses a gambling-related health concern in the course of a self-exclusion request.
3.1 Directly from you. The majority of personal data zk22 holds is provided directly by you during registration, identity verification, payment transactions, support interactions, or when you update your account profile.
3.2 Automatically. When you access the zk22 platform, certain technical and usage data is collected automatically via server logs, cookies, and similar tracking technologies. This data is collected regardless of whether you are logged in to your account. See Section 9 for full details on cookies.
3.3 From third parties. In limited circumstances, zk22 may receive personal data about you from third parties, including:
4.1 zk22 uses the personal data it holds for the following purposes:
5.1 zk22 processes your personal data on one or more of the following legal bases:
If you wish to know the specific legal basis applied to any particular processing activity, you may contact our support team and request clarification. We are happy to explain the basis for any specific use of your data.
6.1 zk22 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may be shared in the following limited circumstances:
6.2 All third parties with whom zk22 shares personal data are required to handle that data in accordance with applicable data protection standards and are only permitted to use it for the specific purpose for which it was shared.
7.1 zk22 operates under an international gaming licence, and certain elements of the platform's infrastructure — including data storage and processing systems — may be located outside Pakistan. Where personal data is transferred to a country that does not provide the same level of data protection as your home jurisdiction, zk22 will implement appropriate safeguards.
7.2 These safeguards may include contractual clauses that require the recipient to protect the data to the same standard as required under this Policy, or other transfer mechanisms recognised under applicable data protection frameworks.
7.3 By using the zk22 platform, you acknowledge that your personal data may be transferred to and processed in countries outside Pakistan. If you have concerns about international transfers of your data, please contact our support team.
8.1 zk22 retains personal data only for as long as necessary to fulfil the purposes set out in this Policy or as required by applicable law and our gaming licence conditions.
8.2 The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Duration of account plus 5 years after closure | Regulatory and licensing obligations |
| Financial Transaction Records | 7 years from transaction date | AML/CTF compliance and audit requirements |
| KYC Verification Documents | 5 years from account closure | Gaming licence compliance |
| Support Communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical and Usage Logs | 13 months | Platform security and fraud monitoring |
| Marketing Consent Records | Until consent is withdrawn plus 3 years | Proof of consent for regulatory purposes |
8.3 Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.
9.1 zk22 uses cookies and similar technologies to operate the platform, enhance your experience, and collect usage analytics. The following types of cookies may be placed on your device when you visit zk22:
9.2 You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the zk22 platform.
zk22 does not place third-party advertising cookies or retargeting pixels on the platform. We do not share cookie data with external advertising networks.
10.1 The zk22 platform is strictly for adults aged 21 years and above. zk22 does not knowingly collect personal data from individuals under the age of 21.
10.2 If zk22 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted promptly and the associated account will be closed in accordance with our Terms and Conditions and responsible gaming obligations.
10.3 If you are a parent or guardian and believe that a minor in your care has registered a zk22 account or provided personal data to the platform, please contact our support team immediately so that we can take appropriate action.
11.1 zk22 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, misuse, alteration, or destruction. These measures include:
11.2 While zk22 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your zk22 login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
12.1 To exercise any of the data rights described in this Policy — including access, rectification, erasure, restriction, portability, or objection — please submit a written request to our support team via the live chat function in your account dashboard or by emailing [email protected].
12.2 zk22 will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. In cases of complexity or high volume, this period may be extended by a further 30 days, in which case we will inform you of the extension and the reason for it.
12.3 zk22 may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised person.
12.4 Most data rights requests can be fulfilled free of charge. However, where requests are manifestly unfounded or excessive — particularly if repetitive — zk22 reserves the right to charge a reasonable administrative fee or to decline to act on the request.
Note on Erasure Requests: Your right to erasure is not absolute. zk22 is required by its gaming licence conditions and applicable AML/KYC laws to retain certain categories of data for defined periods even after account closure. Where an erasure request cannot be fully fulfilled due to a legal retention obligation, we will explain the specific data categories that must be retained and the legal basis for doing so.
13.1 zk22 may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, and special offers relevant to your interests as a player. We will only do this where you have given your consent at the time of registration or subsequently, or where we have a legitimate interest in keeping you informed about services directly relevant to your account.
13.2 You may withdraw your consent to marketing communications at any time by:
13.3 Withdrawing consent to marketing will not affect your ability to receive service-related communications, such as account security alerts, deposit confirmations, withdrawal notifications, or responsible gaming messages. These are considered necessary communications and will continue regardless of your marketing preferences.
14.1 zk22 reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, applicable law, or our gaming licence requirements. The effective date at the top of this document will be updated each time a new version is published.
14.2 Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share your personal data — zk22 will provide advance notice via the platform or by email to your registered address before the changes take effect.
14.3 Your continued use of the zk22 platform after any updated version of this Policy takes effect constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the platform and may request account closure in accordance with the zk22 Terms and Conditions.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way zk22 handles your personal data, please contact our support team through the following channels:
15.2 We aim to handle all privacy-related queries with care and within the timeframes described in this Policy. If you are not satisfied with our response to a privacy complaint, you may have the right to escalate the matter to the relevant supervisory authority in your jurisdiction.
Last Updated: 1 January 2026. This Privacy Policy supersedes all prior versions. zk22 recommends that you review this Policy each time you visit the platform to stay informed of how your data is being handled.
We handle every player's personal data with the same care we bring to the gaming experience itself. If you have questions about your privacy rights or want to explore everything zk22 has to offer — cricket betting, live casino, slots, and more — you are welcome to visit your account or reach out to our support team. 21+ only. Please play responsibly.